99EXCH FAQ – Frequently Asked Questions & Help Center

Welcome to the 99EXCH FAQ & Help Center – your one-stop destination for all the answers you need about online betting, account management, deposits, withdrawals, bonuses, and everything in between. Whether you are a complete beginner or a seasoned bettor, this comprehensive FAQ page is designed to resolve all your queries instantly without waiting for customer support.

At 99EXCH, we believe that an informed user is a confident user. That is why we have compiled over 100 frequently asked questions covering every aspect of our platform. From registration to winnings, from cricket betting to live casino, from payment methods to security protocols – everything is explained in simple, easy-to-understand language.

If you do not find your answer here, our 24/7 customer support team is always available via live chat, email, and WhatsApp to assist you personally.

General Questions About 99EXCH

1. What is 99EXCH?

99EXCH is India’s leading online betting and gaming platform that offers cricket betting, live casino games, sports betting, and much more. It provides users with a secure, transparent, and exciting environment to place bets and win real money.

2. Is 99EXCH legal in India?

99EXCH operates in compliance with applicable Indian laws and regulations. Online betting is legal in many Indian states, but it is your responsibility to check the laws in your specific jurisdiction before using our services.

3. Who can use 99EXCH?

Any individual who is at least 18 years of age or the legal gambling age in their jurisdiction can use 99EXCH. You must also have a valid bank account and complete KYC verification for withdrawals.

4. How do I create an account on 99EXCH?

Creating an account is simple. Visit the 99EXCH website, click on Sign Up, enter your details (name, email, mobile number, password), and verify your account. You can also contact us via WhatsApp for instant ID creation.

5. Is 99EXCH available on mobile?

Yes, 99EXCH is fully mobile-optimized. You can access our platform through any smartphone browser or download our dedicated mobile app for Android and iOS.

6. Does 99EXCH have a mobile app?

Yes, we offer a dedicated mobile app that provides a smoother, faster, and more secure betting experience. You can download it from our website.

7. What is the minimum age to bet on 99EXCH?

You must be at least 18 years old to register and bet on 99EXCH. We strictly enforce age verification.

8. Can I use 99EXCH from outside India?

99EXCH primarily serves users in India. If you are traveling abroad, you may still access your account, but please ensure it complies with local laws.

9. How do I contact 99EXCH customer support?

You can reach us via live chat on our website, email at support@99exch.com, or WhatsApp. Our support team is available 24/7.

10. Is 99EXCH safe and secure?

Absolutely. We use 256-bit SSL encryption, two-factor authentication, and PCI-DSS compliant payment gateways to ensure your data and funds are fully protected.

Account Registration & Login FAQs

11. How do I register on 99EXCH?

Click on Sign Up, fill in your name, email, mobile number, and password, then verify your account via OTP. Your account is ready in under 2 minutes.

12. Can I have more than one account on 99EXCH?

No. Only one account per user is allowed. Creating multiple accounts will result in suspension and forfeiture of funds.

13. I forgot my password. What should I do?

Click on “Forgot Password” on the login page, enter your registered email or mobile number, and follow the instructions to reset your password.

14. How do I change my registered mobile number?

Contact customer support with valid ID proof and a request to update your mobile number. Verification may be required.

15. How do I update my email address?

16. My account is locked. How do I unlock it?

Accounts may be locked due to suspicious activity or multiple failed login attempts. Contact customer support with your details to unlock your account.

17. Can I delete my 99EXCH account?

Yes, you can request account deletion by contacting customer support. Any remaining balance (subject to wagering requirements) will be returned to you.

18. How do I log in to 99EXCH?

Visit the login page, enter your username/email and password, and click Login. You may also use OTP-based login for added security.

19. What is two-factor authentication (2FA)?

2FA adds an extra layer of security. After entering your password, you will receive an OTP on your registered mobile number to complete login.

20. Can I access my account from multiple devices?

Yes, you can log in from multiple devices, but only one active session is allowed at a time for security reasons.

Deposit Related FAQs

21. What is the minimum deposit on 99EXCH?

The minimum deposit is ₹500 for UPI, Debit Cards, and E-wallets. For Net Banking and Credit Cards, it is ₹1,000. Bank Transfers require a minimum of ₹5,000.

22. What is the maximum deposit limit?

Maximum deposit limits vary by method: UPI (₹1,00,000), Net Banking (₹2,00,000), Bank Transfer (₹5,00,000), and Crypto (₹10,00,000 equivalent).

23. What deposit methods are available on 99EXCH?

We accept UPI, Net Banking, Credit/Debit Cards, E-wallets (Paytm, GPay, PhonePe, Amazon Pay), Cryptocurrency (BTC, ETH, USDT), and Bank Transfers (IMPS/NEFT/RTGS).

24. How long does a deposit take to reflect?

Most deposits reflect instantly (0-2 minutes). Bank transfers take 10-30 minutes, and crypto deposits take 5-15 minutes depending on blockchain confirmations.

25. Are there any deposit fees on 99EXCH?

No, 99EXCH does not charge any deposit fees. However, your bank or payment provider may levy their own charges.

26. Can I deposit using someone else’s bank account?

No. All deposits must come from an account that matches your registered 99EXCH name. Third-party deposits will be rejected.

27. What should I do if my deposit is not credited?

Wait 10 minutes and refresh your balance. If still not credited, contact support with your UTR/transaction ID. We will resolve it within 30 minutes.

28. Can I deposit in foreign currency?

No, we accept deposits only in Indian Rupees (₹). However, crypto deposits are converted to INR at the current market rate.

29. Is there a daily deposit limit?

Yes, daily limits vary by user tier: New User (₹25,000), Standard (₹1,00,000), Verified (₹2,00,000), VIP (₹5,00,000).

30. Can I increase my deposit limit?

Yes, complete your KYC verification and contact customer support to request a limit increase.

Withdrawal Related FAQs

31. What is the minimum withdrawal on 99EXCH?

The minimum withdrawal is ₹1,000 for UPI, Net Banking, and E-wallets. For Bank Transfer and Crypto, it is ₹2,000.

32. How long does a withdrawal take?

UPI, Net Banking, and E-wallet withdrawals are processed within 1-3 hours. Bank transfers take 6-24 hours. Crypto takes 1-6 hours.

33. Are there any withdrawal fees on 99EXCH?

No, 99EXCH does not charge any withdrawal fees. However, third-party fees (bank charges, crypto network fees) may apply.

34. Why do I need to complete KYC before withdrawing?

KYC is mandatory to prevent fraud, comply with anti-money laundering laws, and ensure your funds go to the correct account.

35. Can I withdraw to someone else’s bank account?

No. Withdrawals must go to a bank account or wallet that matches your registered 99EXCH name.

36. What should I do if my withdrawal is delayed?

Contact support with your withdrawal request ID. We will track and resolve the issue within 24 hours.

37. Can I cancel a withdrawal request?

Yes, if the request is still “Pending,” you can cancel it from your transaction history. The amount will return to your wallet.

38. What documents are required for KYC?

You need a government-issued ID (PAN, Aadhaar, Passport), address proof (Aadhaar, utility bill), and bank account proof (canceled cheque, statement).

39. How do I increase my withdrawal limit?

Complete KYC and contact support. VIP users enjoy the highest limits.

40. Can I withdraw in cryptocurrency?

Yes, we support withdrawals in Bitcoin, Ethereum, USDT, Binance Coin, and Litecoin.

Betting Related FAQs

41. What sports can I bet on at 99EXCH?

You can bet on cricket, football, tennis, basketball, kabaddi, horse racing, and many other sports.

42. How do I place a bet on 99EXCH?

43. What is live betting?

Live betting (in-play betting) allows you to place bets on ongoing matches in real-time as the game progresses.

44. What is the minimum bet amount?

The minimum bet amount varies by market but typically starts from ₹10.

45. What is the maximum payout?

Maximum payouts vary by market and event. Limits are displayed at the time of placing your bet.

46. Can I cancel a bet after placing it?

No, bets are final once confirmed. However, in case of technical errors, you can contact support.

47. How are bets settled?

Bets are settled based on official results from sports authorities. Settlement times vary by event.

48. What happens if a match is abandoned?

If a match is abandoned or canceled, bets are usually voided and stakes returned, unless otherwise stated in the market rules.

49. What is a cash-out option?

Cash-out allows you to settle a bet early for a partial profit or loss before the event concludes. Not all markets offer this.

50. What are odds and how do they work?

Odds represent the probability of an outcome and determine your potential payout. Higher odds mean higher risk but bigger rewards.

Cricket Betting FAQs

51. Can I bet on IPL matches on 99EXCH?

Yes, we offer extensive betting markets for IPL, including match winner, top batsman, top bowler, and more.

52. What types of cricket bets are available?

We offer match odds, session betting, player performance, fall of wickets, and many other markets.

53. Can I bet on international cricket matches?

Yes, we cover all international matches including Test, ODI, and T20 formats.

54. What is session betting in cricket?

Session betting involves predicting the number of runs scored in a specific session or over range during a match.

55. Can I bet on domestic cricket leagues?

Yes, we cover domestic leagues like Ranji Trophy, Syed Mushtaq Ali Trophy, and more.

56. How do I bet on live cricket?

Go to the Live Betting section, select the ongoing match, choose your market, and place your bet in real-time.

57. What happens if rain interrupts a cricket match?

Bets are settled based on DLS method or as per market rules. Some bets may be voided.

58. Can I bet on cricket player stats?

Yes, we offer player-specific markets like top run-scorer, most wickets, and man of the match.

59. What is the minimum stake for cricket betting?

Minimum stakes start from ₹10 for most cricket markets.

60. Are cricket betting winnings taxable?

Yes, winnings from cricket betting are taxable at 30% under Section 115BB of the Income Tax Act.

Live Casino FAQs

61. What is Live Casino on 99EXCH?

Live Casino offers real-time casino games with live dealers streamed from studios. You can play and interact with dealers in real-time.

62. What games are available in Live Casino?

We offer Live Roulette, Live Blackjack, Live Baccarat, Live Poker, Teen Patti, Andar Bahar, and many more.

63. Can I play Live Casino on mobile?

Yes, our Live Casino is fully mobile-optimized and works seamlessly on smartphones and tablets.

64. What is the minimum bet in Live Casino?

Minimum bets vary by game but typically start from ₹10.

65. Are Live Casino games fair?

Yes, all games use certified Random Number Generators (RNGs) and are regularly audited for fairness.

66. Can I chat with the dealer?

Yes, most Live Casino games allow you to chat with the dealer and other players in real-time.

67. What is the difference between Live Casino and RNG Casino?

Live Casino uses real dealers and physical equipment, while RNG Casino uses software-generated outcomes.

68. Can I play Live Casino for free?

Yes, many Live Casino games offer demo modes where you can play for free without real money.

69. What is the maximum payout in Live Casino?

Maximum payouts vary by game. Check the specific game rules for details.

70. Are Live Casino winnings taxable?

Yes, all gambling winnings, including Live Casino, are taxable at 30% in India.

Bonus & Promotion FAQs

71. What bonuses does 99EXCH offer?

We offer a 100% Welcome Bonus, Weekly Deposit Bonus, Loyalty Cashback, Referral Bonus, and Crypto Deposit Bonus.

72. How do I claim the Welcome Bonus?

Opt-in on the Promotions page before making your first deposit of ₹1,000 or more to receive a 100% match bonus up to ₹10,000.

73. What is a wagering requirement?

Wagering requirement is the number of times you must bet the bonus amount before you can withdraw winnings from it.

74. What is the wagering requirement for the Welcome Bonus?

The Welcome Bonus has a 10x wagering requirement.

75. Can I withdraw bonus funds immediately?

No, you must meet the wagering requirements before withdrawing bonus-related winnings.

76. What happens if I don’t meet wagering requirements?

Unused bonus funds and associated winnings will be forfeited after the specified time period.

77. How does the Referral Bonus work?

Refer a friend who deposits ₹1,000 or more, and you earn ₹500. There is no limit to how many friends you can refer.

78. What is the VIP Club?

The VIP Club rewards loyal users with exclusive bonuses, higher limits, faster withdrawals, and personal account managers.

79. How do I join the VIP Club?

VIP status is invite-only based on your betting activity. Contact support for more details.

80. Are bonuses available on all games?

Some bonuses have game restrictions. Check the specific bonus terms for eligible games and markets.

Payment & Security FAQs

81. Is 99EXCH safe for transactions?

Yes, we use 256-bit SSL encryption, PCI-DSS compliant gateways, and 2FA to protect every transaction.

82. Does 99EXCH store my card details?

No, we never store your card details. All payments are processed by secure third-party gateways.

83. What is KYC and why is it required?

KYC (Know Your Customer) is a verification process to confirm your identity. It is mandatory for withdrawals as per Indian regulations.

84. How long does KYC verification take?

KYC verification is usually completed within 24-48 hours after submitting documents.

85. What documents are accepted for KYC?

PAN Card, Aadhaar Card, Voter ID, Passport, Driving License (ID proof), and utility bills or bank statements (address proof).

86. Is my personal data shared with third parties?

No, we never share your personal data with third parties except as required by law or for payment processing.

87. What is 2FA and how do I enable it?

2FA (Two-Factor Authentication) adds an OTP layer to your login. Enable it in Account Settings > Security.

88. What should I do if I suspect unauthorized access?

Immediately change your password, enable 2FA, and contact customer support to secure your account.

89. Does 99EXCH use cookies?

Yes, we use cookies to improve your experience. See our Privacy Policy for details.

90. How do I report a security issue?

Email us at security@99exch.com with details of the issue. We take all reports seriously.

Responsible Gambling FAQs

91. What is responsible gambling?

Responsible gambling means betting within your limits, treating it as entertainment, and not chasing losses.

92. What tools does 99EXCH offer for responsible gambling?

We offer deposit limits, loss limits, self-exclusion, cooling-off periods, and access to help resources.

93. How do I set a deposit limit?

Go to Account Settings > Responsible Gambling > Set Deposit Limit. Choose daily, weekly, or monthly limits.

94. What is self-exclusion?

Self-exclusion allows you to block yourself from betting for a chosen period (24 hours to permanently).

95. Can I reverse a self-exclusion?

No, self-exclusion cannot be reversed until the chosen period ends. This is for your protection.

96. What is a cooling-off period?

A cooling-off period is a short break (24 hours) you can take after a big loss to avoid impulsive betting.

97. Where can I get help for gambling addiction?

Contact the National Helpline for Problem Gambling at 1800-11-4000 or visit GamCare.org.uk.

98. Does 99EXCH promote underage gambling?

No, we strictly prohibit underage gambling. Users must be 18+ to register and bet.

99. Can I close my account permanently?

Yes, contact customer support to request permanent account closure.

100. How do I know if I’m gambling responsibly?

If betting is fun, within your budget, and not affecting your life negatively, you are gambling responsibly.

Technical & Troubleshooting FAQs

101. The website is not loading. What should I do?

Clear your browser cache, try a different browser, or check your internet connection. If the issue persists, contact support.

102. I can’t log in to my account. What’s wrong?

Check your username and password. If forgotten, use “Forgot Password.” If still failing, contact support.

103. Why is my bet not being accepted?

Your bet may be rejected due to insufficient balance, odds change, or market suspension. Check the message and retry.

104. The live stream is not working. How do I fix it?

Check your internet speed, refresh the page, or try a different browser. Some streams require a stable connection.

105. My app keeps crashing. What should I do?

Update the app to the latest version, clear app cache, or reinstall. If the issue persists, contact support.

106. Why am I not receiving OTPs?

Check your mobile network, ensure your number is correct, and check spam messages. If still not received, contact support.

107. How do I clear my browser cache?

Press Ctrl+Shift+Delete (Windows) or Command+Shift+Delete (Mac), select cache and cookies, and clear.

108. Can I use a VPN to access 99EXCH?

We do not recommend using VPNs as they may violate our terms and could result in account suspension.

109. Why is my account showing incorrect balance?

Refresh the page. If the issue persists, contact support with screenshots. We will resolve it within 24 hours.

110. How do I report a technical bug?

Email us at support@99exch.com with details and screenshots of the bug. We appreciate your feedback.

Quick Reference Tables

Table 1: Deposit Methods Overview

Deposit Method	Minimum (₹)	Maximum (₹)
UPI	500	1,00,000
Net Banking	1,000	2,00,000
Credit/Debit Card	500	1,50,000
E-Wallets	500	50,000
Cryptocurrency	1,000	10,00,000
Bank Transfer	5,000	5,00,000

Table 2: Withdrawal Methods Overview

Withdrawal Method	Minimum (₹)	Processing Time
UPI	1,000	1-3 hours
Net Banking	1,000	1-3 hours
Bank Transfer	2,000	6-24 hours
E-Wallets	1,000	1-3 hours
Cryptocurrency	2,000	1-6 hours
Debit Card	2,000	24-48 hours

Table 3: User Tier Limits

User Tier	Daily Limit (₹)	Weekly Limit (₹)
New User	25,000	1,00,000
Standard User	1,00,000	5,00,000
Verified User	2,00,000	10,00,000
VIP User	5,00,000	25,00,000

Table 4: Bonus Types & Wagering Requirements

Bonus Type	Wagering Requirement	Maximum Bonus
Welcome Bonus	10x	₹10,000
Weekly Deposit Bonus	8x	₹5,000
Referral Bonus	1x	₹500 per referral
Crypto Deposit Bonus	10x	₹15,000

Table 5: KYC Documents Accepted

Document Type	Acceptable Documents
Identity Proof	PAN, Aadhaar, Voter ID, Passport
Address Proof	Aadhaar, Utility Bill, Bank Statement
Bank Proof	Canceled Cheque, Passbook, Statement

Table 6: Responsible Gambling Tools

Tool	Description
Deposit Limit	Set daily/weekly/monthly deposit caps
Loss Limit	Set maximum loss limits
Self-Exclusion	Block account for a chosen period
Cooling-Off	Take a 24-hour break from betting
Time-Out	Pause your account temporarily

Table 7: Support Channels

Channel	Availability	Contact
Live Chat	24/7	Website
Email	24/7	support@99exch.com
WhatsApp	24/7	Website link
Phone	10 AM – 10 PM	+91-XXXXXXXXXX

Table 8: Common Error Messages & Solutions

Error Message	Cause	Solution
“Insufficient Balance”	Low wallet balance	Add funds via Deposit page
“Bet Rejected”	Odds changed or market suspended	Refresh and retry
“KYC Pending”	Verification not complete	Upload documents and wait 24-48 hours
“Withdrawal Failed”	Incorrect bank details	Verify and resubmit
“OTP Not Received”	Network issue	Wait 5 mins, check spam, retry

Table 9: Tax Information

Aspect	Details
Tax Rate	30% + cess
Applicable Section	Section 115BB, Income Tax Act 1961
TDS Deduction	Applicable on winnings above ₹10,000
Filing Responsibility	User’s responsibility

Table 10: Quick Links

Page	Purpose
Deposit	Add funds to your account
Withdrawal	Cash out your winnings
Promotions	View all bonuses and offers
Terms & Conditions	Legal terms of use
Privacy Policy	Data protection policy

Conclusion – We Are Here to Help You 24/7

We hope this comprehensive FAQ page has answered all your questions about 99EXCH. Our goal is to make your betting experience as smooth, secure, and enjoyable as possible. If you still have any doubts or need personalized assistance, our dedicated customer support team is available round the clock.

Remember, betting should always be fun and responsible. Set your limits, play within your means, and enjoy the thrill of the game. Thank you for choosing 99EXCH – India’s most trusted online betting platform.

Still have questions? Contact us via live chat, email, or WhatsApp. We are always happy to help!

Disclaimer

Betting and gambling involve financial risk. Please gamble responsibly. 99EXCH does not promote underage gambling. Users must be 18 years or older to create an account and place bets. All winnings are subject to applicable taxes under Indian law. 99EXCH reserves the right to modify policies, limits, and terms at any time without prior notice.